retreat terms & conditions / Cancellation Policy

~The retreat is drug, alcohol, and smoke free both indoors and outdoors

Unfortunately, Tailor Clinics have been forced to update our cancellation policy and implement boundaries to ensure accountability and intention to attend the retreats.

We have recently had an increasing number of late cancellations and last-minute requests to reschedule, and to reduce these avoidable vacancies whilst remaining fair and reasonable to our participants, we have had to introduce tougher penalties.

Late cancellations and/or changes not only make it difficult for us to plan and accommodate those who wished to attend an earlier date but are subsequently unable to organise time off at such short notice, but they also increase the administrative workload markedly.

To cancel and/or reschedule your retreat booking without penalty, you will be required to give more than 30 days-notice*.

Cancellation Policy:

1. If you cancel/change the date of your retreat less than 30 days before the start date, you will lose 25% of your retreat payment, and this fee will need to be paid when you rebook.  ($500.00).

2. If you cancel/change the date of your retreat less than 14 days before the start date, you will lose 50% of your retreat payment, and this fee will need to be paid when you rebook.  ($1000.00).

3. If you cancel/change the date of your retreat less than 7 days before the start date, you will lose 100% of your retreat payment, and this fee will need to be paid when you rebook.
(up to $2100.00).

If you do not wish to rebook the retreat, your retreat booking will be forfeited, and no refunds will be given.

*When a cancellation is out of the participant’s control and/or there are unforeseen or mitigating circumstances, we may be more lenient, however this will be assessed on a case-by-case basis, and at our discretion. This may also mean that the participant may only be given the option of booking another retreat on a cancellation list, when they become available.

 We thank you for your understanding.

Contact details:

Lifestyle Lodge, 22 Rimu Street, Ohakune

Email: admin@tailorclinics.co.nz